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I ordered three S. Djarv spoon knives for my daughter and, due to a mishap, got a left handed big instead of a left handed standard. When I contacted Woodlore to explain I was really cheeky and said I would keep the big one instead of going through the rigmarole of sending it back ( the big one is £5 more). To my surprise, Steven Bullen said I should keep the big knife anyway and Woodlore would send a left handed standard free of charge. I am spoiled by Woodlore's excellent service at all times but this was above and beyond. I cannot praise the Merchandising and Marketing team enough. Thanks again, folks. Woodlore will always be my first choice providers of kit.